Where are you located?
– Urban Glow Salon is located inside the Providence Academy in Downtown Vancouver, WA
400 E Evergreen Blvd Suite 114 Vancouver, WA 98660
Do you take walk-ins?
– No, we are appointment base only.
Can I schedule a consultation prior to booking an appointment?
– Yes! We offer in person consultations or online via Instagram/Facebook.
What if I’m running late?
– If you are running more then 15 minutes late, please contact the salon directly
(360) 836-5934
– We understand that delays can happen. However, if you arrive significantly late for your appointment, it may be necessary to reschedule or adjust the services to ensure the next client’s appointment is not affected.
What if I need to cancel or reschedule my appointment?
– We kindly request a minimum of 72 hours’ notice for any appointment changes or cancellations. Please contact the salon directly via Instagram, square booking or phone (360) 836-5934
What is your cancellation policy?
– We require a minimum of 72 hours’ notice to cancel or reschedule an appointment.
Do you charge a cancellation fee?
– Cancellations made with less than 24 hours’ notice will be subject to a cancellation fee of 50%, which will be charged to your credit card on file.
– No show/ No call will be charged 100% for missed service.
This fee is necessary to compensate our stylists for their time and to cover lost opportunities for other clients.
What form of payment do you accept?
– Visa, Mastercard, American Express, Discover, and Cash
Do you sell Gift Certificates?
– Yes we do, however all gift cards must be purchased directly through the desired stylist as we are all independent contractors.
Can I bring my child to my appointment?
– To maintain a relaxing environment, we kindly ask that you avoid bringing children to your appointment unless they are receiving a service. If special circumstances arise, please contact us in advance. Thank you for helping us keep the salon calm and comfortable for everyone.
Do I need to tip?
– Gratuity in appreciated but not mandatory.