Cancellation Policy At Urban Glow Salon, we understand that unforeseen circumstances may require you to reschedule or cancel your appointment. We strive to accommodate your needs while respecting the time and dedication our stylists have reserved for you. Please take a moment to familiarize yourself with our cancellation policy:
1. Rescheduling and Cancellation:
• We kindly request a minimum of 72 hours’ notice for any appointment changes or cancellations.
• Appointments rescheduled or canceled within 72 hours may be subject to a cancellation fee.
2. Cancellation Fees:
• Cancellations made with less than 24 hours’ notice will be subject to a cancellation fee of 50%, which will be charged to your credit card on file.
• This fee is necessary to compensate our stylists for their time and to cover lost opportunities for other clients.
3. No-Show Policy:
• If you fail to show up for your appointment without prior notice, you may be charged the full service fee.
• After multiple no-show instances, we reserve the right to require prepayment for future appointments.
4. Late Arrivals:
• We understand that delays can happen. However, if you arrive significantly late for your appointment, it may be necessary to reschedule or adjust the services to ensure the next client’s appointment is not affected.
We appreciate your understanding and cooperation in adhering to our cancellation policy. It allows us to provide the best service to all our valued clients. If you have any questions or need to make changes to your appointment, please contact us at (360) 836-5934